The Natsepa Resort and Conference Center

Stayed in Ambon for family visit. The staff was very good and very nice. Milda was not there because of leave but asked a colleague to take good care of us. and she did..... Endang was very helpful. There was a small girl in the restaurant whose name I have forgotten but she had very good service. The buffet was very good. Something for everyone. Our grandchildren got plenty of attention. very sweet. Lobby provided good service and the cleaning service cleaned well daily. The water drained badly in the shower and that was fixed immediately. If it was still not good we could get another room. Slept great for two weeks. Far from the center but easy to do by car.

Firstly I have read reviews which state the hotel is rundown and generally the reviews are not very positive. Yes, the facilities have seen better days and the large portion of the hotel is unused and I will go as far to say abandoned, however you must put this into context, you cannot arrive in Ambon and expect the Ritz Carlton (like Bali). Ambon is very different and there simply isn't the tourism to generate the much needed revenue to refurbish etc. The room did smell a bit when we walked in, but that was due to the humid environment and we opened the patio door and slept with them open, which fixed the issue.That said, this hotel is probably the best choice when staying in Ambon. The city centre (where there are newer hotels) is chaotic and noisy with traffic, whereas the Natsepa is quiet and just a short motorbike ride away from some amazing beaches and interesting places to visit. We rented a bike (hotel can arrange) 200k per day, and really got to travel the island and were literally the only non Indonesian people wherever we went. Hotel can arrange airport pick up and drop off, which was 250k each way (cheaper than Grab!). The Natsepa staff were wonderful and went out of their way to make our stay the best possible. Nothing was too much trouble. I broke some shoes and they provided glue to fix. We are both vegetarian and food was ok, with a bit limited choices (as there were lots of meat options) but the menu was good with options from around the world and they made vegetarian options for us. We would stay again, as I said, for us the hotel is in a good location to explore Ambon.

Staff very friendly and helpful Lovely swimming pool Good location next to beach and bay Very nice room with balcony overlooking the pool, garden and bay Very good food and choice Very good choice at breakfast

Probably the best place to stay in Ambon if you want to explore the Maluku islands. Perfect location in a quiet area Close to the main city Kota Ambon Close to harbors to visit other islands (Saparua, Ceram, Haruku) Super friendly staff Spacious and clean room Comfy large bed Nice pool area Great food (local dishes)!

I was there only for short stay so I didn’t really experience all the outside amenities but overall the hospitality of the staff and the room are so far so good!